What are my payment method options?
Through PayPal with which you can pay with Visa, Mastercard, American Express……..
Can I use a check or money order to pay?
Can I place an order by phone?
To which countries do you ship?
We ship to anywhere in Canada and the United States. We also ship internationally, but due to the high cost of shipping, we do not offer tracking numbers on international orders.
When will my order arrive?
Most orders ship 2 to 3 business days from purchase date.
Please allow up to 14 days for your order to arrive via regular shipping. Orders containing out-of-stock items will be placed on hold until the item(s) can be restocked, and you will be notified by e-mail.
What methods do you use for shipping?
Canadian shipments will be sent out via Canada Post, with signature tracking. US shipments are via USPS Mail; expedited shipping is via FedEx.
International shipments are sent using Canada Post, tracking is available but the cost is high - please contact us to arrange your order with tracking.
Can I track my order?
For information regarding any existing order, you can get in touch with our customer service through the contact form.
International Orders: Tracking is not provided on international orders due to the high cost of it. If you would like to have tracking on your shipment, please contact us.
What about returns or exchanges?
All returns or exchanges must be made within thirty (30) days of receipt of the original product, and shipping charges are only refundable in the case of shipping errors or damaged merchandise.
E-Books: Due to the nature of the E-Book, we do not offer refunds on them.
The customer must notify Brad Pattison Entertainment Corp. within 5 business days of the receipt of the order regarding any invoice or packing slip discrepancies to be eligible for a refund or a replacement order.
DVDs and CDs: We only accept returns of DVDs and CDs that are unopened or were damaged during shipping. Damaged/defective exchanges are for the same title(s) as originally ordered, no exceptions.
Hustle Up™ and 6Legs to Fitness™ Leashes and Collars: If the hardware on the leash or collar is damaged, we will issue a refund/exchange. This excludes damages done by the dog (chewing).
Include in your return package: the reason for your return, the packing slip that was enclosed with your original order detailing the items you purchased, and wrap the package securely. If you are exchanging a Hustle Up collar, also include the size (X-S, S, M, L) and color (red, blue, green, latte, black) of the replacement you would like. If you do not have your packing slip, please indicate on a separate piece of paper the order number, the name address, and e-mail address of the person who purchased the order, along with the reason for the return. Enclose this with the returned item, and send the entire package to the following address:
Brad Pattison Entertaiment Corp.
#101 - 3530 Alcan Rd.
Write “Return” or “Exchange” as appropriate on the outside of the package. For your protection, we recommend that you use UPS or Insured Parcel Post for your shipment, with tracking. We cannot make refunds or exchanges for lost items without verifiable proof of delivery.
If you would like to contact us directly please contact us through the Website/ordering troubles form.